Ngā Kākano will continue to operate as an essential service. 

The Practice is open and you can still access a GP or Nurse but you need to call us to arrange an initial consultation over the phone. Call 07 573-0660 or text 027 554 1118.

The Community Based Assessment Centre (CBAC) at Baypark has now closed.

However the Te Ha Ora Assessment Clinic (COVID, Cough & Cold Clinic) is now operating at Ngā Kākano every afternoon. If you have a running nose, fever, cough, respiratory symptoms please call us on 573-0660 for a phone appointment with the GP who will be able to refer you to the Clinic.

Packages of Care

Ngā Kākano Foundation is calling Koeke (65+) living alone and our most vulnerable whānau on a weekly basis.  We will also be delivering packages of care from next week. If you would like to put whānau forward for added assistance, please  message the NKF FB, or call Rangitawhai
on 06 573 0660 or text 021 587707.

Whānau Direct Funding to help Whānau in Need

Available for any whānau in the Te Arawa rohe experiencing financial hardship - can assist with living expenses, including the power bill, rent, firewood, and urgent assistance with kai – particularly for households with tamariki. Applicants must provide proof of residence and evidence of expense. You can apply directly by calling 0508 TE ARAWA  (0508 832 7292) or Ngā Kākano can tautoko you to apply (contact Vicki on 027 554 1138 or 573-0660).

photo courtesy Te Puke Times

photo courtesy Te Puke Times

Whānau can order their own hygiene packs from Whānau Ora Collective

Te Arawa Whānau Ora is committed to supporting whānau during this challenging time. 

Call freephone is 0508 TE ARAWA (0508 832 7292) and open Monday to Friday, 8.30am – 4.30pm for assistance.  Hygiene packs are continuing to be distributed to koeke; essential workers; whānau with health issues, such as cancer, asthma, and compromised immunity; and poor access to clean water. Click here if you could like to request a hygiene pack.

Information for a suspected case who is not tested

You have been seen by a doctor or nurse who thinks you have symptoms of COVID-19 but has decided not to do a test for COVID-19.
It is very important that you are in self-isolation and follow the instructions on this information sheet to protect yourself and others.

Whānau Ora Emergency Response Care Plan  
We can support you to establish a Whānau Ora Emergency Response Plan for your whānau.  Attached is the template.  The team are also calling to develop these with whānau and mail drop them to Tapuika whānau who may require additional support.

A prepared whānau is a safe whānau, we are here to support and assist you.

Kai Countdown and New World Shopping

Both Countdown and New World have priority online shopping for whānau who are over 70 years or vulnerable due to chronic illnesses or disability.

You can register for this online at Countdown at

Countdown are delivering kai but ask you order 4-5 days before you need the kai delivered.

For New World you need to note priority assistance in the notes/ comments section when you process your order online. Deliveries are possible but again order early.

Check out News World message

Ngā Kākano has staff are ready to assist any Koeke or whānau without internet who need assistance to order kai, or picking up kai. Please message the NKF FB or call or text 027 502 0868 for assistance.

Flu Vaccinations and Tamariki Immunisations

Are available. Please call us at the Practice on 07 573 0660 to book a time. 

Helpful Numbers Still Operating

0800REFUGE Women’s Refuge

0508 744 633 SHINE

0800 787 797 Alcohol and drug helpline

0508FAMILY Oranga Tamariki call center

09 845 1818 CADS

0800 628 632 Narcotics Anonymous

0800 229 6757 Alcoholics Anonymous

0800 543 354 or free text 4357- Lifeline

0800 376 633  Youthline

0800 726 666 Samaritans

0800 688 5463 Outline (LGBT)

0508 828 865 Suicide Prevention Helpline

0800 111 757 Depression Helpline


My Pharmacy s providing free delivery service at no cost. You can contact My Pharmacy about this service on 07 573 9868.

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Haumi ē – order online fresh kai delivered

Haumi ē provides bulk buying to save up to 20% on major supermarket prices. You can order a kai box and have it delivered to your door. Check out the attachment or email more

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Kai – Foodbank

Te Puke Foodbank is available via Empowerment. WINZ also provides food grants. Attached is more information on whānau entitlements for food grants IF whānau are having trouble accessing a WINZRead more

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Bay of Plenty Civil Defence - Help with essentials

If you’re finding it hard to get the essentials for your home, or you know of someone else in this position, you don’t have to figure it out on your own. We’re here to help – please callRead more

Kaupapa Māori community based assessment clinic

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